CHC Solutions, Inc.

Casino, Hotel, and Customer Care Consultants


Featured Products

Types of Services offered:  Casino, Hotel, Timeshare, Cruise Lines,  Restaurant, Spa, Golf, Theme Parks, Retirement Communities, and Phone Shops, Surveys, Back of House

Signature Full Service Casino Package:                   

An evaluation of the below casino departments, including a review of the hotel:

  • Slots
  • Beverage service
  • Table games
  • Players club
  • Cage cashier
  • Property maintenance
  • All food and beverage outlets
  • Management
  • Security
  • Responsible gaming adherence
 Signature Hotel 2 day/1 night Package:                                                                          
  • Reservations, via reservations or website                 
  • Valet (Arrival and Departure)
  • Front desk (Check-in and Check-out)
  • Bell Service (Check-in and Check-out)
  • Housekeeping
  • Lock out service
  • Turn down
  • Pool facilities
  • 24 hour concierge - online service
  • Wake-up call
  • Fitness Room
  • Spa
  • Public areas
  • Up to 3 Restaurant evaluations, including in room dining
  • Bar/Lounge
  • Game room
  • Business Center

Integrity / Cash Audits:

All cash audits conducted in conjunction with your Security Team's Surveillance. This is our most popular shop and all results are guaranteed within 24 hours. 

Reservation Phone Shops:

Recorded or unrecorded

Cruise Lines:

Employee Enhancement Program (EEP)

CHC provides an employee enhancement program that allows managers a unique look at customer service. It focuses on guests perspectives while on property, while also providing detailed narrative that allows you to truly visualize the encounter.

The frequency, is client preference, and allows managers to train in specific departments; track scores/results, and provides valuable tools for coaching employees.

By partnering with CHC, you can expect:

  •       Concise, easy to use online reporting
  •       Dedicated industry professionals that are committed to your business
  •       Ability to target specific individuals, shifts, or days when necessary
  •       Our solution driven approach results in actionable data that will enhance customer loyalty and drive business to return
  •       Through a evaluator's eye, learn what your customers won't tell you, and start to measure progress and achieve success

Put CHC Solutions, Inc. unique experience and expertise to work for you.

For more information on programs offered by CHC Solutions, please feel free to contact our experts at